Effective Date: 16 August 2026
Last Updated: 16 August 2026
At Terea Flavors, we aim to provide our customers with clear product information and a reliable purchasing experience.
Because of the nature of the products we sell, Terea Flavors does not offer voluntary returns or refunds once an order has been accepted and delivered, except where a refund, replacement, return, or other remedy is required by applicable law.
This policy applies to purchases made through Tereaflavors.online and should be read together with our Terms and Conditions and Privacy Policy.
1. Business Information
Business Name: Terea Flavors
Website: Tereaflavors.online
Email: Tereaflavors@gmail.com
Address: International City, Dragon Mart 1, Dubai, United Arab Emirates
For questions regarding an order or this policy, please contact:
2. No Voluntary Returns or Refunds
All Sales Are Final
Due to the nature of our products, we do not accept voluntary returns and do not provide refunds for change of mind after an order has been accepted or delivered.
This means that we generally do not accept returns or refunds because:
- You changed your mind;
- You ordered the wrong product;
- You selected the wrong flavor;
- You selected the wrong quantity;
- You no longer want the product;
- You purchased the product by mistake;
- You found the product cheaper elsewhere;
- You do not like the flavor or personal characteristics of the product;
- The product has been opened or used;
- You simply no longer require the product.
Customers should carefully review their order before completing the purchase.
However, this policy does not exclude or restrict any consumer right or legal remedy that cannot lawfully be excluded under applicable UAE law.
UAE consumer-protection rules provide protections relating to defective, damaged, incomplete, counterfeit, or materially misdescribed goods, and the UAE Government states that contractual conditions that harm mandatory consumer rights may be void.
3. Why We Do Not Accept General Returns
Our products may be sealed and intended for personal use.
For health, safety, hygiene, product-integrity, and resale reasons, we generally cannot accept products that have been opened, used, altered, damaged, or returned after delivery merely because the customer has changed their mind.
Once a product has left our control, we may not be able to verify how it has been stored, handled, opened, or used.
Therefore, customers should carefully check their order before accepting delivery.
4. Exceptions Required by Law
Although Terea Flavors does not offer voluntary returns or refunds, nothing in this policy is intended to remove a right or remedy that is mandatory under applicable UAE law.
Depending on the circumstances, a customer may have legal remedies where, for example, goods are:
- Defective;
- Damaged before or at the time of delivery;
- Incomplete;
- Materially different from the description provided;
- Not the product ordered;
- Counterfeit or fraudulent;
- Otherwise supplied in circumstances giving the consumer a mandatory legal right to a remedy.
UAE legislation governing modern technology-based trade specifically recognizes consumer rights concerning goods that are defective, incomplete, damaged, or contrary to the digital trader’s stated description or condition.
Where a legally recognized remedy applies, we will assess the situation and provide the remedy required by applicable law.
Depending on the circumstances, this may include an appropriate replacement, exchange, repair, refund, or other legally required remedy.
5. Incorrect or Wrong Product Delivered
If you receive a product that is materially different from the product you ordered, please contact us as soon as possible.
Please provide:
- Your name;
- Order number;
- Date of purchase;
- Description of the problem;
- Photograph of the product and packaging, where appropriate.
We will review the issue and determine the appropriate resolution in accordance with applicable law.
Please do not dispose of the product or packaging before we have completed our assessment unless it is unsafe to retain.
6. Damaged Products
If your order appears damaged when delivered, please contact us promptly.
Where reasonably possible, take photographs showing:
- The external packaging;
- The product packaging;
- The product itself;
- Any visible damage.
This information may help us determine whether the damage occurred before or during delivery and what remedy may be appropriate.
If the product is defective or damaged in circumstances covered by mandatory consumer-protection law, we will not rely on this policy to deny a legally required remedy.
7. Defective Products
If you believe that a product has a manufacturing defect or other defect that existed before or at the time of delivery, contact us at:
Please provide your order details and a description of the alleged defect.
We may request reasonable evidence, such as photographs or other information, to investigate the issue.
Where applicable law requires a remedy, we will provide the legally required remedy.
UAE consumer-protection rules require suppliers to address defective goods in accordance with applicable legal requirements. In certain circumstances, the UAE framework provides for repair, replacement, or refund remedies.
8. Opened or Used Products
Except where a legal right requires otherwise, we do not accept returns of products that have been:
- Opened;
- Used;
- Consumed;
- Altered;
- Damaged after delivery;
- Tampered with;
- Stored improperly by the customer.
This restriction does not apply where applicable law provides a mandatory remedy for a defect or other qualifying problem.
UAE legislation concerning modern technology-based trade recognizes circumstances in which the consumer’s statutory right to return goods or recover the price can be forfeited, including use of goods except where use is necessary to check whether they are defective.
9. Change-of-Mind Purchases
We do not provide refunds or returns simply because a customer changes their mind.
Examples include:
“I ordered the wrong flavor.”
“I ordered the wrong quantity.”
“I don’t want the product anymore.”
“I don’t like the flavor.”
“I found another product.”
“I made the purchase by mistake.”
These situations generally do not qualify for a refund or return under our voluntary return policy.
10. Incorrect Customer Information
Customers are responsible for providing accurate information when placing an order.
This includes:
- Name;
- Telephone number;
- Email address;
- Delivery address;
- Product selection;
- Quantity;
- Other information required to process the order.
If an order cannot be delivered because the customer provided incorrect or incomplete information, we may be unable to provide a refund where the circumstances do not create a legal entitlement to one.
Customers should carefully verify their information before completing an order.
11. Order Cancellation
If you wish to cancel an order, contact us immediately at:
We will consider cancellation requests depending on the status of the order.
If the order has already been processed, prepared, dispatched, or delivered, cancellation may no longer be possible.
Nothing in this section is intended to remove any cancellation or other consumer right that cannot legally be excluded.
12. Refund Processing
Because Terea Flavors does not provide voluntary refunds, refunds are only considered where:
- A refund is required by applicable law;
- We have agreed to provide a refund following investigation of a qualifying issue; or
- A payment was received for an order that we are unable to fulfill and a refund is legally or contractually required.
Where a refund is approved, we will communicate the applicable refund method and expected processing period to the customer.
The time required for the refunded amount to appear in the customer’s account may also depend on the payment provider or financial institution.
13. Refund Method
Where a refund is approved, we will generally attempt to return the eligible amount through the original payment method where reasonably possible.
If the original payment method cannot be used, we may request additional information from the customer to arrange an appropriate alternative method, subject to applicable law and payment-provider requirements.
We will not knowingly use a refund method that unlawfully deprives the customer of a mandatory legal right.
14. Return Shipping and Other Costs
Because we generally do not accept voluntary returns, we do not ordinarily provide return shipping services or reimburse return shipping costs for change-of-mind or incorrect-selection requests.
Where a return is required because of a qualifying defect, incorrect product, or another circumstance for which the business is legally responsible, the handling of return-related costs will be determined in accordance with applicable law and the circumstances of the case.
Customers should contact us before sending any product back.
Do not send a product to our address without receiving return instructions from us first.
15. Unauthorized Returns
Products sent to us without prior authorization may not be accepted.
If you believe that your order qualifies for a legally required return or other remedy, contact us first at:
We will provide instructions where a return is appropriate.
16. Product Condition Requirements
Where a return is legally required or specifically authorized by Terea Flavors, customers should, where reasonably possible:
- Keep the original product;
- Keep the original packaging;
- Avoid unnecessary use;
- Avoid tampering with the product;
- Keep proof of purchase;
- Follow our return instructions;
- Provide photographs or other reasonable evidence when requested.
These requirements do not override any mandatory consumer rights.
17. Proof of Purchase
For an order-related return, replacement, or refund request, we may ask for reasonable proof of purchase.
Acceptable information may include:
- Order number;
- Invoice;
- Order confirmation;
- Customer name;
- Email address used for the order;
- Telephone number;
- Transaction information.
This information helps us locate the relevant transaction and prevent fraudulent refund claims.
18. Timeframe for Reporting Problems
Customers should contact us as soon as reasonably possible after discovering an issue with an order.
For delivery-related issues, we strongly recommend contacting us promptly after receiving the order.
For suspected defects, customers should contact us promptly after discovering the defect.
Reporting an issue quickly helps us investigate the matter efficiently.
Any statutory time limit applicable under UAE law will continue to apply regardless of the timeframe stated in this policy.
19. Our Assessment Process
When you contact us regarding a potential qualifying problem, we may:
Step 1 — Receive Your Request
Contact us by email at:
Step 2 — Verify the Order
We may request your order number, invoice, name, contact information, and other reasonable information.
Step 3 — Review the Problem
We may ask for photographs, videos, packaging information, or other evidence where reasonably necessary.
Step 4 — Determine the Appropriate Remedy
If the issue qualifies for a remedy, we will determine the appropriate resolution based on the circumstances and applicable law.
Possible remedies may include:
- Replacement;
- Exchange;
- Repair where applicable;
- Refund;
- Another legally appropriate remedy.
Step 5 — Communicate the Decision
We will communicate the outcome to the customer and provide further instructions where necessary.
20. No Refund for Personal Preference
A difference in personal preference does not generally qualify for a refund.
For example, we do not ordinarily provide refunds because:
- You do not like the flavor;
- You expected a different taste;
- You prefer another product;
- The product is not what you personally expected despite matching the description;
- You changed your mind after purchase.
Customers should review the product information carefully before ordering.
21. Counterfeit, Fraudulent, or Misrepresented Products
If you reasonably believe that a product supplied to you is counterfeit, fraudulent, or materially misrepresented, contact us immediately.
We will investigate the matter.
UAE anti-commercial-fraud legislation provides specific consumer protections concerning fraudulent, spoiled, or counterfeit goods, including refund or exchange remedies for bona fide consumers in applicable circumstances.
22. No Policy Can Remove Mandatory Legal Rights
This is an important part of our policy.
“No refunds or returns” does not mean that Terea Flavors intends to remove rights that UAE law gives consumers.
If applicable law requires us to provide a refund, replacement, repair, return, compensation, or another remedy, that legal requirement will apply.
Any provision of this policy will be interpreted subject to mandatory consumer-protection laws.
The UAE Government states that consumer-protection legislation protects consumers against defective goods and that contractual conditions that harm mandatory consumer rights may be void.
23. Contact Us Before Returning Anything
If you believe that your situation qualifies for a legal return, replacement, or refund, please contact us before sending anything back.
Customer Support
Business: Terea Flavors
Website: Tereaflavors.online
Email: Tereaflavors@gmail.com
Address: International City, Dragon Mart 1, Dubai, United Arab Emirates
Email subject recommendation:Return / Refund Request – Order #[Order Number]
Please include:
- Your full name;
- Order number;
- Date of purchase;
- Product purchased;
- Description of the issue;
- Photographs or supporting evidence, if applicable.
24. Policy Changes
We may update this Refunds and Returns Policy from time to time to reflect changes in:
- Our products;
- Our business operations;
- Delivery procedures;
- Payment methods;
- Applicable laws;
- Consumer-protection requirements.
The latest version will be published on this page.
The Last Updated date will indicate when the policy was most recently revised.
25. Governing Law
This Refunds and Returns Policy shall be interpreted in accordance with the applicable laws of the United Arab Emirates and, where applicable, the laws and regulations applicable in the Emirate of Dubai.
Nothing in this policy is intended to prevent a customer from exercising a mandatory right or remedy available under applicable law.
Quick Summary
For clarity, our policy can be summarized as follows:
❌ No voluntary returns.
❌ No refunds for change of mind.
❌ No refunds for choosing the wrong flavor or quantity.
❌ No refunds for personal preference.
❌ No returns for opened or used products, except where a mandatory legal remedy applies.
✅ Qualifying defective, damaged, incomplete, counterfeit, or materially misdescribed products will be handled in accordance with applicable UAE law.
✅ If a refund or other remedy is legally required, we will comply with the applicable requirement.
📧 Customer Support: Tereaflavors@gmail.com
📍 Address: International City, Dragon Mart 1, Dubai, United Arab Emirates
Last Updated: 16 August 2026
Legal Disclaimer
This policy is drafted from the business information supplied by Terea Flavors and is intended as a website policy template. It should be reviewed by a UAE-qualified lawyer before publication, particularly because the legal treatment of returns and refunds can depend on the exact product, business licence, sales channel, and applicable UAE regulations.
Terea Flavors should also ensure that its actual sales practices, product approvals, licensing, invoices, product descriptions, and website policies are consistent with applicable UAE e-commerce and consumer-protection requirements. UAE government guidance states that e-commerce businesses must have appropriate licensing and approvals and may sell only products permitted under applicable UAE rules.